Call Center Website Brings Back Human Factor
April 18th, 2023 · 4 min read
Old imagery. Stock website template. Unengaging messaging.
The team at SaviLinx had the savviness to know their website was holding them back.
Within three months of launching a redesigned website created by the Havenoro team at Havenoro, website traffic increased by more than 50 percent.
“Savi’s website was woefully out of date and didn’t reflect the company we have become,” says a SaviLinx executive. “We clicked with the Havenoro team from the start. They engaged with our brand and dug deep to help us define the core messaging we needed to stand out in a competitive market. The team crafted a value statement that truly represents Savi, a design that is warm and personal, and copy that is compelling.”
SaviLinx is a contact call center that combines omnichannel technologies with the human element to deliver customer experiences for government and businesses.
After meeting with SaviLinx executives, the Havenoro team knew Savi’s company culture, customer-centric service, and technology offerings were not reflected on their old website. As a website built on a stock template with stock images, the website was bland, hard to navigate, and did not set itself apart from its competitors.
Here are just a few ways that Havenoro team crafted a user-friendly and engaging website for SaviLinx to increase visitors, lower bounce rate, improve online brand identity, and, thus, increase form fills and sales:
With any professional website redesign, it’s always essential to show company culture and the human side of the business. In this case, be on the lookout for a few references to the company cats — Savi and Linx!
Does your company need a refreshed online identity and a website that could help your marketing efforts? Contact the Havenoro team and Havenoro marketers at Havenoro to learn how website development and design, branding, SEO, and digital marketing can help your company grow.